Most of us either shy away from conflict or seek it out. It’s important to know what you tend to do
before getting into a heated debate, so that you’ll be able to adjust your approach depending on the situation at hand. Ask yourself some of these questions about your current and previous relationship with conflict to develop stronger self-awareness:
- Thinking about the past, were you always more of a fighter? Or did you tend to accommodate others?
- Look back over particular moments of conflict early in your life or career – were you rewarded or punished for your approach?
- When you think about conflict now, do you get a pit in your stomach and feel like fleeing? Or does your heart race and you feel the urge to jump in?
- The last time tensions got high with someone at work or at home, how did you react?
Adapted from
HBR Guide to Managing Conflict at Work, by Amy Gallo.
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