It can be frustrating when an employee is not performing well or makes a mistake. But instead of expressing your stress and anger and reprimanding the person, a better approach is to show compassion and curiosity. Suspending judgment, taking time to understand what happened, and coaching the employee for the future will build loyalty and trust, which can then turn around performance. An angry response, on the other hand, erodes loyalty and trust and inhibits creativity by jacking up the employee's stress levels. So first, get a handle on your emotions. Take time to reflect on how you're feeling so you can give a more thoughtful, reasonable, and discerned response. You want to see the situation with more detachment. Then put yourself in your employee's shoes. Try to empathize with him or her. Empathy, of course, helps you forgive. And forgiveness strengthens your relationship with your employee by promoting loyalty.
Adapted from
“Why Compassion Is a Better Managerial Tactic than Toughness,” by Emma Seppälä.
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