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September 29, 2017 Are You Accurately Measuring Your Company's Digital Strength? By Jeff Maling, Rod Fertig, Arun Muthupalaniappan A number of metrics are strong predictors of revenue growth and share price.

Why Banning Questions About Salary History May Not Improve Pay Equity by Lydia Frank A survey reveals the potential for hidden biases. Coastal Cities Are Increasingly Vulnerable, and So Is the Economy that Relies on Them by Gregory Unruh Miami is a perfect example. Starting a Business Can Increase Older Workers' Quality of Life (Even When It Doesn't Pay Well) by Maria Minniti, Teemu Kautonen, Ewald Kibler Governments should find ways to encourage it. As European Banks Retreat from the World Stage, China Is Stepping Up by Susan Lund, Eckart Windhagen Since the financial crisis, finance has become less global.

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FEATURED PRODUCT Competing on Analytics, Updated Edition By Thomas H. Davenport and Jeanne G. Harris The landmark book that first introduced business leaders to analytics as a strategic capability is now updated with fresh content and new examples. Competing on Analytics reveals how analytics are rewriting the rules of competition and provides a road map for how to create new strategies based on sophisticated analytics. Through the lens of a five-stage model authors Thomas Davenport and Jeanne Harris describe how companies like Google, UPS, and Disney are using analytics to transform their organizations from marketing and HR to operations and R&D. With equal emphasis on human and technological resources, this book reveals how even the most highly analytical companies can up their game. Buy Now

FEATURED PRODUCT HBR Guide to Data Analytics Basics for Managers Ebook + Tools Harvard Business Review The HBR Guide to Data Analytics Basics for Managers Ebook + Tools provides practical tips, advice, and tools to help you use data to improve your decision making. You'll learn how to work with your team to create business experiments, ask the right questions when analyzing data and speaking with data experts, and communicate your findings in a way that influences and persuades. The ebook + tools set includes tip sheets, videos, a customizable slide deck and worksheet, question sheets, and articles to help you learn how to tease insight from data—and use those findings to inform your toughest decisions. Buy Now

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BOOKS         COLLECTIONS         TOOLS         CASE STUDIES       SIGN IN           Discover what your peers are reading.   These bestsellers include provocative ideas, practical tips, and useful tools to help you perform better at work and boost your career.         HBR's 10 Must Reads Ultimate Boxed Set   A smart gift for your team, colleagues, or clients, these books offer essential reading selected from the pages of Harvard Business Review on topics critical to the success of every manager. Build your business library with advice and inspiration from leading experts such as Clayton Christensen, Peter Drucker, Rosabeth Moss Kanter, John Kotter, Michael Porter, Daniel Goleman, Theodore Levitt, and Rita Gunther McGrath. Get the 14-volume collection as a paperback boxed set or ebook set, and save more than 10% off the individual components.   $300.00   BUY NOW       HBR Guide to Analytics Basics for Managers Ebook + Tools   Get the practical tips, advice, and tools to help you use data to improve your decision making. You'll learn how to work with your team to create business experiments, ask the right questions when analyzing data and speaking with data experts, and communicate your findings in a way that influences and persuades.   $49.95   BUY NOW   HBR Guide to Persuasive Presentations Ebook + Video Case Study   Packed with practical advice on everything from structuring content to overcoming stage fright, the HBR Guide to Persuasive Presentations Ebook + Video Case Study will help you organize a coherent narrative, create powerful messages, and engage your audience in any situation.   $39.95   BUY NOW   HBR Emotional Intelligence Collection   A new series that provides essential reading on the human side of professional life, each book offers proven research showing how our emotions impact our professional lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. This specially priced four-volume set includes Happiness, Resilience, Mindfulness, and Empathy.   $75.00   BUY NOW   Teams at Work: Can You Say What Your Strategy Is?   Lead your team through the development of an effective strategy statement with everything you need at your fingertips: a presentation-ready PowerPoint; the classic HBR article "Can You Say What Your Strategy Is?"; and an HBS case of Edward Jones' distinctive strategy, including a customizable worksheet to help you apply the idea to your team's work.   $99.95   BUY NOW     Discover More at HBR   Find the latest books and tools shaping the future of management.   SHOP NOW         Purchasers are responsible for all shipping charges, duties, taxes, brokerage fees, and/or import fees imposed by the country of import. Please check with your customs office for details.     Copyright © 2017 Harvard Business School Publishing. All rights reserved. Harvard Business Publishing is an affiliate of Harvard Business School. Harvard Business Publishing, 2‌0 Guest St, Suite 70‌0, Brighton, MA 02‌13‌5   Unsubscribe   Privacy Policy   Contact Us

                                         

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September 29, 2017 Before a Difficult Conversation, Prepare for Multiple Scenarios When you need to have a tense conversation, don’t try to wing it. You can’t know how the discussion will go, so think through a few possible scenarios ahead of time. What if your counterpart gets upset and cries? What if they get angry? What if you get interrupted, or need to finish the conversation quickly? Of course, you can’t write a script for every eventuality, but considering as many of them as possible will help make sure you don’t get blindsided and lose your cool. You might also want to find a trusted colleague with whom you can role-play some scenarios. Try different approaches, and test out phrases you might use for various possibilities. Then ask your role-play partner to give you feedback. Adapted from the HBR Guide to Dealing with Conflict, by Amy Gallo

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BEST SELLERS HBR's 10 Must Reads: The Essentials | HBR's 10 Must Reads Boxed Set | HBR Guide to Persuasive Presentations | HBR Guide to Better Business Writing | HBR Guide to Getting the Right Work Done

FEATURED PRODUCT Competing on Analytics, Updated Edition By Thomas H. Davenport and Jeanne G. Harris The landmark book that first introduced business leaders to analytics as a strategic capability is now updated with fresh content and new examples. Competing on Analytics reveals how analytics are rewriting the rules of competition and provides a road map for how to create new strategies based on sophisticated analytics. Through the lens of a five-stage model authors Thomas Davenport and Jeanne Harris describe how companies like Google, UPS, and Disney are using analytics to transform their organizations from marketing and HR to operations and R&D. With equal emphasis on human and technological resources, this book reveals how even the most highly analytical companies can up their game. Buy Now

FEATURED PRODUCT HBR Guide to Emotional Intelligence Harvard Business Review Determine your emotional intelligence strengths and weaknesses, understand and manage your emotional reactions, deal with difficult people, and learn to make smarter decisions with the HBR Guide to Emotional Intelligence. Buy Now

HBR.ORG | TOPICS | THE MAGAZINE | BOOKS | CASES | STORE | SUBSCRIBE TO HBR UNSUBSCRIBE | NEWSLETTERS PRIVACY POLICY | CONTACT Copyright © 2017 Harvard Business School Publishing, an affiliate of Harvard Business School. All rights reserved. Harvard Business Publishing 60 Harvard Way Boston, MA 02163 CUSTOMER SERVICE: 800-988-0886 (US/Canada) 1-617-783-7500 (outside the U.S. and Canada)