The way you deliver bad news greatly affects whether employees will accept it. You have to be direct and avoid mixed messages. Watch your body language to make sure that your nonverbal cues aren’t implying something different from what you’re saying. So for example, even if the news presents an obvious setback for everyone, you need to confidently convey the information and leave no room for interpretation — which means no confusing signals like slumping shoulders, avoiding eye contact, or fidgeting. It helps to rehearse what you’re going to say with a friend who can give you feedback on how you appear. And while you want to be thoughtful and caring, don’t sugarcoat the news. This makes it more difficult for people to digest the information. Instead, focus on the decision and explain clearly why it’s happening.
Adapted from
“How to Deliver Bad News to Your Employees,” by Amy Gallo
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