We learn to “read” people’s emotions by evaluating their facial expressions, tone of voice, and overall demeanor. But these things often don’t translate across cultures. For example, someone from the U.S., where enthusiasm is admired, may have trouble reading someone from China, where self-control and modesty are the norm. It’s important to understand how different cultures show emotion. Observe whether people express their emotions readily or downplay them–or whether it varies by the situation. Treat emotions as a language you need to gain fluency in. And learn how to respond constructively when you encounter emotions that are different from your own. If you suggest an idea to your boss and are met with a blank stare instead of a smile, ask a follow-up question to make sure you understand what she thinks.
Adapted from
“Emotional Intelligence Doesn’t Translate Across Borders,” by Andy Molinsky.
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