We’ve all experienced conflict at work. Most of us get a sinking feeling (“Uh oh, we’re in a fight” or “She’s definitely mad at me”) and we usually do one of two things: either ignore the issue or confront the person. But this isn’t a productive or healthy way to address the problem. You have to pause to understand what’s at the root of the disagreement. There are four main types of conflict: relationship (a personal disagreement), task (disagreement over what the goal is), process (disagreement over the means or process for achieving a goal), and status (disagreement over your standing in a group). Thinking about these categories will help you figure out what’s actually happening when you get into a conflict—even when your disagreement doesn’t neatly fit into a bucket. Once you know what’s causing the problem, you can decide how to address it effectively.
Adapted from
The HBR Guide to Managing Conflict at Work, by Amy Gallo.
Posts
No comments:
Post a Comment