When an employee quits unexpectedly, managers face a big operational challenge: How are you going to cover his responsibilities without overburdening the rest of the team? First, share the news. Explain the situation and assure your team that you’re working hard to find a suitable replacement. Acknowledge that they will have a “workload problem” for a while, but use the departure as an opportunity to talk about their careers and opportunities for growth. For example, say, “Frank is leaving. Is there something that he does that you have an interest in learning or trying?” Coordinate with HR to list a job opening as soon as possible. This helps your team understand that this is temporary. Ask them for input on what skills, experience, and qualities they want in the new hire. Perhaps they know someone who would be a good fit, or an internal promotion might be in order.
Adapted from
“When an Employee Quits and You Didn’t See It Coming,” by Rebecca Knight.
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