Weekly Hotlist: Signs That You Lack Emotional Intelligence

 

January 05, 2015 Signs That You Lack Emotional Intelligence By Muriel Maignan Wilkins And four ways to improve it.

Managing yourself Things to Stop Doing in 2015 by Sarah Green Don't let bad practices hold you back. Networking Your Elevator Pitch Needs an Elevator Pitch by Tim David It should be one sentence, not 20 seconds. Conflict How to Handle 3 Types of Difficult Conversations by Karen Dillon There's a wrong way and a better way. Work life balance Working Too Hard Makes Leading More Difficult by Ron Friedman Decision-making and managing emotions both suffer. Leadership The Ideas That Shaped Management in 2014 by Katherine Bell Important, useful, and original thinking from the past year. Project management Your Agile Project Needs a Budget, Not an Estimate by Debbie Madden A four-step approach. Health For Leaders, Looking Healthy Matters More than Looking Smart by David Burkus A new study on who we prefer to follow. Sales Why Sales Ops Is So Hard to Get Right by Andris A. Zoltners, PK Sinha, and Sally E. Lorimer It's a balancing act.

BEST SELLERS HBR's 10 Must Reads: The Essentials | HBR's 10 Must Reads Boxed Set | HBR Guide to Persuasive Presentations | HBR Guide to Better Business Writing | HBR Guide to Getting the Right Work Done

FEATURED PRODUCT Well-Designed: How to Use Empathy to Create Products People Love HBR Press Book In this refreshingly jargon-free and practical book, product design expert Jon Kolko maps out this process, demonstrating how it will help you and your team conceive and build successful, emotionally resonant products again and again. The key, says Kolko, is empathy. You need to deeply understand customer needs and feelings, and this understanding must be reflected in the product. In successive chapters of the book, we see how leading companies use a design process of storytelling and iteration that evokes positive emotions, changes behavior, and creates deep engagement. Here are the four key steps: (1) Determine a product-market fit by seeking signals from communities of users, (2) Identify behavioral insights by conducting ethnographic research, (3) Sketch a product strategy by synthesizing complex research data into simple insights, and (4) Polish the product details using visual representations to simplify complex ideas. Kolko walks the reader through each step, sharing insights from his fifteen-year career in product design along the way. Whether you're a designer, a product developer, or a marketer thinking about your company's next offering, this book will forever change the way you think about--and create--successful products. Buy It Now

FEATURED PRODUCT HBR Guide to Coaching Your Employees HBR Press Book When you're swamped with your own work, how can you make time to coach your employees—and do it well? If you don't help them build their skills, they'll keep coming to you for answers instead of finding their own solutions. Got a star on your team who's eager to advance? An underperformer who's dragging the group down? A steady contributor who feels bored and neglected? You'll need to agree on goals for growth, motivate your people to achieve them, support their efforts, and measure their progress. This guide gives you the tools to do that. You'll get better at (1) Matching people's skills with your organization's needs; (2) Creating realistic but inspiring plans for growth; (3) Customizing your approach; (4) Prompting with questions before you dispense advice; (5) Providing the support your employees need to achieve peak performance; (6) Giving them feedback they'll actually apply; (7) Tapping their learning styles to make greater progress; (8) Giving people room to grapple with problems and discover solutions; (9) Engaging your employees and fostering independence. Buy It Now

ADVERTISEMENT

HBR.ORG | TOPICS | THE MAGAZINE | BOOKS | CASES | STORE | SUBSCRIBE TO HBR UNSUBSCRIBE | NEWSLETTERS PRIVACY POLICY | CONTACT Copyright © 2014 Harvard Business School Publishing, an affiliate of Harvard Business School. All rights reserved. Harvard Business Publishing 60 Harvard Way Boston, MA 02163 CUSTOMER SERVICE: 800-545-7685 (US/Canada) 1-617-783-7600 (outside the U.S. and Canada)