Management Tip of the Day: Give a Meaningful Apology

Are you having trouble viewing this email? If so, click here to see it in a web browser. HOME   |   TIPS   |   BLOGS   |   THE MAGAZINE   |   BOOKS   |   STORE RSS   |   Mobile JUNE 4, 2013 Give a Meaningful Apology Did you snap at a colleague who didn't get her work done? Or did you miss an important deadline, messing up a coworker's project timeline? When your mistake affects someone else, here's how to make amends: Admit that you were wrong. Own up to what you did — or failed to do. Show you understand the repercussions. Don't assume you know what your coworker feels or thinks, but acknowledge that you know you've negatively affected him. Tell her what you will do differently. Reassure her that you won't behave the same way in the future. Be specific about what you will change. Today's Management Tip was adapted from "How to Give a Meaningful Apology" by Mark Goulston. Read the full post and join the discussion » Share Today's Tip: FEATURED PRODUCT The Heart of Strategy Collection Special Collection Is your company spending enormous time and energy on strategy development, with little to show for your efforts? Our "Heart of Strategy Collection" can turn the tide for you. ADVERTISEMENT Follow the Tip: PREVIOUS TIPS Make Your Slides Memorable Want the Job? Do a Project Don't Schedule That Meeting Choose Connection Over Conflict Take a Weekly Technology Break Storyboard Your Presentation Know When to Forgive 4 Things Every Team Needs Get a Job Offer from a Stranger Focus Your Business Pitch on Yourself, Not Your Plan All Previous Tips BEST SELLERS HBR Guide to Persuasive Presentations Ebook + Video Case Study HBR's 10 Must Reads on Leadership HBR's 10 Must Reads on Managing Yourself HBR's 10 Must Reads: The Essentials HBR Guide to Getting the Right Work Done Introducing Mobile ManageMentor Powered by the proven content of Harvard ManageMentor™ iTunes >> Android >> UNSUBSCRIBE   |   UPDATE YOUR PROFILE   |   MORE EMAIL NEWSLETTERS   |   PRIVACY POLICY Was this email forwarded to you? If so, sign up to start receiving your own copy. ABOUT THIS MAILING LIST You have received this message because you subscribed to the "Management Tip of the Day" email newsletter from Harvard Business Review. If at any point you wish to remove yourself from this list, change your email address, or sign up for other email newsletters and alerts, please visit the Harvard Business Review Email Newsletter Preference Center. OPT OUT If you do not wish to receive any email messages from Harvard Business Review, click here. ADVERTISE WITH HBR This enewsletter is read by thousands of decision makers every day. Learn more about connecting your brand with this audience. Copyright © 2013 Harvard Business School Publishing, an affiliate of Harvard Business School. All rights reserved. Harvard Business Publishing | 60 Harvard Way | Boston, MA 02163 Customer Service: 800-545-7685 (+1-617-783-7600 outside the U.S. and Canada)