Tuesday, June 4, 2019

The Management Tip of the Day


THE MANAGEMENT TIP OF THE DAY: Harvard Business Review

June 4, 2019

Don’t Let High Expectations Hurt Your Team’s Confidence


High expectations can motivate team members. But if your standards are too high, you may be doing more damage than good, possibly hurting the self-confidence of those on your team. To temper the negative effects of overly ambitious expectations, try the following three things. First, be judicious about when and how often you express dissatisfaction. In situations where people need to improve, push them to stretch, but if people sense you’re constantly discontent, they’ll be demoralized. Second, make sure every person on your team knows what you value about them. If you want them to take your critique to heart, it’s imperative they also know what you find special about them and their contributions. Third, make sure to communicate your expectations ahead of time, not just after someone has failed to meet them. And don’t forget to be self-compassionate. You will be more forgiving of others if you loosen unrealistic expectations of yourself.

Adapted from “Are Your High Expectations Hurting Your Team?,” by Ron Carucci




ADVERTISEMENT

FEATURED PRODUCT

Connected Strategy

Nicolaj Siggelkow and Christian Terwiesch

What if there were a way to turn occasional, sporadic transactions with customers into long-term, continuous relationships — while simultaneously driving dramatic improvements in operational efficiency? What if you could break your existing trade-offs between superior customer experience and low cost? This is the promise of a connected strategy.

In Connected Strategy, strategy and operations experts Nicolaj Siggelkow and Christian Terwiesch reveal the emergence of connected strategies as a new source of competitive advantage. With in-depth examples from companies operating in industries such as healthcare, financial services, mobility, retail, entertainment, nonprofit, and education, this book identifies the four pathways — respond-to-desire, curated offering, coach behavior, and automatic execution — for turning episodic interactions into continuous relationships.

$32.00

Buy Now

FEATURED PRODUCT

HBR’s 10 Must Reads on Diversity

Harvard Business Review, David A. Thomas, Robin J. Ely, Sylvia Ann Hewlet

Identify and address bias; attract, retain, and engage talented people who represent myriad identities; ensure that everyone has equal access to growth opportunities; and harness employees' unique skills and perspectives to transform how your company operates.

$34.95

Buy Now
                                         

No comments:

Post a Comment