|
April 16, 2015 A Company’s Goodwill Influences Your Perceptions of Its Product QualityResearch participants rated red wine as tasting better (5.07 versus 4.36 on a 9-point scale, on average) if they learned that the winemaker donates 10% of its revenue to the American Heart Association, say Alexander Chernev of Northwestern University's Kellogg School and doctoral student Sean Blair. This and other experiments demonstrate that products created by socially responsible companies are experienced as having superior performance, particularly if the companies’ prosocial actions are aligned with consumers’ moral values. |
FEATURED PRODUCTNo One Understands You and What to Do About It |
FEATURED PRODUCTHBR Guide to Building Your Business Case Ebook + Tools |
Copyright © 2015 Harvard Business School Publishing, an affiliate of Harvard Business School. All rights reserved. Harvard Business Publishing 60 Harvard Way Boston, MA 02163 CUSTOMER SERVICE: 800-545-7685 (US/Canada) 1-617-783-7600 (outside the U.S. and Canada) |
No comments:
Post a Comment