Companies naturally fragment into silos as they grow, and it's common for those silos to feel competitive with each other. But cross-departmental tensions don't have to get in the way of your team's success. If you lead a function that historically has been at odds with another, reach out to your colleagues in the other department and let them know you'd like to collaborate better. The first step is for both sides to understand each other's work. Spend time talking about what your departments do and what it's like for your teams to interact. (You may hear something like, "I had no idea you do that! No wonder our requests drive you crazy.") Think through the decisions you'll need to make together, and determine who will get the final call. You may also need to acknowledge the historical baggage between your departments. The goal of these conversations is to build mutual respect and commit to collective success.
Adapted from "How to Permanently Resolve Cross-Department Rivalries," by Ron Carucci
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