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Coaching Your Employees

On May 12, we wrote you regarding a special offer for the HBR Guide to Coaching Your Employees. We wanted to follow up before this special offer closes. The original offer is presented below. If you are not interested, we apologize for the intrusion.

Having trouble viewing this email? Click here to see it in a web browser. HOW TO GET THE BEST FROM YOUR EMPLOYEES HBR Guide to Coaching Your Employees When you're swamped with your own work, how can you make time to coach your employees—and do it well? It's a common problem. But if you don't help them build their skills, they'll keep coming to you for answers instead of finding their own solutions. That kind of handholding kills productivity and creativity, and you can't sustain it. In the long run, it eats up a lot more time and energy than investing in people's development. So you really must coach to be an effective manager. Got a star on your team who's eager to advance? An underperformer who's dragging the group down? A steady contributor who feels bored and neglected? You'll need to agree on goals for growth, motivate your people to achieve them, support their efforts, and measure their progress. The HBR Guide to Coaching Your Employees gives you the tools to do that. You'll get better at: Matching people's skills with your organization's needs Creating realistic but inspiring plans for growth Customizing your approach Providing the support your employees need to achieve peak performance Giving them feedback they'll actually apply Tapping their learning styles to make greater progress Engaging your employees and fostering independence This guide is yours for only $19.95*. Order now » ORDER NOW Product #17065 Ebook/PDF or Paperback View More Titles in the Series » To order by phone, call us toll-free at 800-668-6780 and mention referral code 02195. Outside the U.S. and Canada, call +1-617-783-7450. * Purchasers are responsible for all shipping charges, duties, taxes, brokerage fees, and/or import fees imposed by the country of import. Please check with your customs office for details. If you do not wish to receive special offer email messages from Harvard Business Review, click here. If you do not wish to receive any email messages from Harvard Business Review, click here. Copyright © 2014 Harvard Business School Publishing, an affiliate of Harvard Business School. All rights reserved. Harvard Business Publishing | 60 Harvard Way | Boston, MA 02163 Customer Service: 800-545-7685 (+1-617-783-7450 outside the U.S. and Canada)

How loyal are your best customers?

Having trouble viewing this email? Click here to see it in a web browser. KEEP YOUR CUSTOMERS COMING BACK How do you keep your customers coming back—and get them to bring others? Managers are under increasing pressure today to deliver better results faster than the competition. Now more than ever, your success is based on how well your firm manages customer interactions. Our Customer Loyalty Collection: How to Increase Retention, Assess Lifetime Value, and Boost Profit will help you: forge a more valuable connection with your customers boost customer satisfaction enhance their loyalty calculate customer lifetime value deliver unprecedented results gain competitive advantage ORDER NOW FOR ONLY $155* Product #7585BN Special Collection The complete Customer Loyalty Collection is yours for only $155* — a savings of more than 30% off the individual component prices » BUY NOW This specially priced 5 volume set includes: Harvard Business Review on Increasing Customer Loyalty (Paperback) This collection of Harvard Business Review articles offers best practices and ideas to help you: invest in the right CRM technology, mine customer data, focus on your most profitable customers, and boost customer satisfaction. Uncommon Service: How to Win by Putting Customers at the Core of Your Business (Hardcover) by Frances Frei and Anne Morris The authors show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. Practical and engaging, Uncommon Service makes a powerful case for a new and systematic approach to service as a means of boosting productivity, profitability, and competitive advantage. Tilt: Shifting Your Strategy from Products to Customers (Hardcover) by Niraj Dawar Using vivid examples from around the world, ranging across industries and sectors, Niraj Dawar shows how companies are reorienting their strategies around customer interactions to create and capture unique value. HBR's Go To Market: Customer Lifetime Value (Online Tool) ** HBR's Go To Market tool helps you calculate your customer's lifetime value, allowing you to prioritize your marketing and product development resources on the customers that will provide the biggest returns. It includes: a brief tutorial that walks you through the concepts and calculations; guidance for gathering your own data to plug into the tool; and a pre-designed, yet fully customizable PowerPoint presentation to share your results with your colleagues. The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (Hardcover) by Fred Reichheld Reichheld reveals the question most critical to your company's future: "Would you recommend us to a friend?" By asking this question, you identify detractors, who sully your firm's reputation, and promoters, who generate good profits and sustainable growth. He explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary growth and sustained success. ORDER NOW FOR ONLY $155* » BUY NOW To order by phone, call us toll-free at 800-668-6780 and mention referral code 02179. Outside the U.S. and Canada, call +1-617-783-7450. * Purchasers are responsible for all shipping charges, duties, taxes, brokerage fees, and/or import fees imposed by the country of import. Please check with your customs office for details. **Note: HBR's Go To Market Tool: Customer Lifetime Value access is limited to a 6 month single user license. However this product also includes a downloadable Excel version of the tool to keep and use anytime, anywhere. If you do not wish to receive special offer email messages from Harvard Business Review, click here. If you do not wish to receive any email messages from Harvard Business Review, click here. Copyright © 2014 Harvard Business School Publishing, an affiliate of Harvard Business School. All rights reserved. Harvard Business Publishing | 60 Harvard Way | Boston, MA 02163 Customer Service: 800-545-7685 (+1-617-783-7600 outside the U.S. and Canada)

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The Daily Stat: Gratitude Can Make You More Patient for Future Rewards

 

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May 30, 2014 Is the Possibility Bias Keeping Us from Having Crazy Fun? Amateur auto racers aren't reckless; in fact, they're more rational about choices than the average population, according to a study by Mary Riddel of the University of Nevada, Las Vegas, and Sonja Kolstoe of the University of Oregon. Survey results show that racers' behavior arises not from a devil-may-care attitude but from a relative insensitivity to what's known as the "possibility" bias, an exaggerated fear of possible but low-probability negative events and an exaggerated expectation of low-probability positive events. The possibility bias, which afflicts the majority of people, leads to poor financial decisions, such as overinsuring against highly unlikely losses and overinvesting in highly unlikely payoffs. SOURCE: Heterogeneity in life-duration preferences: Are risky recreationists really more risk loving?

PREVIOUS STATS Gratitude Can Make You More Patient for Future Rewards Think Twice Before Eating Pretzels Directly Off Your Tray Table You'll Absorb More if You Take Notes in Longhand Do Genes Affect Our Attitudes Toward Interdependence? Narcissists Can Be Manipulated into Caring About the Environment Conflict Can Jeopardize Your Health

BEST SELLERS HBR's 10 Must Reads: The Essentials | HBR's 10 Must Reads Boxed Set | HBR Guide to Persuasive Presentations | HBR Guide to Better Business Writing | HBR Guide to Getting the Right Work Done

FEATURED PRODUCT HBR Guide to Finance Basics for Managers eBook + Tools HBR Paperback Series Money. For a business, it might as well be oxygen. If you don't know how to manage it effectively, your company – and potentially your career – is likely to suffer. The problem is, many businesspeople don’t have a sufficient grasp of the common financial management tools and techniques that they need to survive – balance sheets, income statements, break-even analyses, financial ratio calculations and more. But there's no need to fear. The HBR Guide to Finance Basics for Managers eBook + Tools can help you master the fundamentals of finance or even teach them to others. Buy Now

FEATURED PRODUCT Lessons from Top-Tier Companies: Apple, Google, Starbucks, and Zappos HBR Collection Does your organization manage complexity by making things more complicated? If so, you are not alone. According to The Boston Consulting Group's fascinating Complexity Index, business complexity has increased sixfold during the past sixty years. Clearly it's time for leaders to stop trying to manage complexity with their traditional tools and instead better leverage employees' intelligence. This book shows you how and explains the implications for designing and leading organizations. The way to manage complexity, the authors argue, is neither with the hard solutions of another era nor with the soft solutions that often follow in their wake. Based on social sciences (notably economics, game theory, and organizational sociology) and The Boston Consulting Group's work with more than five hundred companies in more than forty countries and in various industries, authors Yves Morieux and Peter Tollman recommend six simple rules to manage complexity without getting complicated. Morieux and Tollman give managers a much-needed tool to reinvigorate people in the face of seemingly endless complexity. Buy Now

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