Every manager has a few behaviors they’re particularly sensitive to or things they’re especially touchy about. Maybe you loathe being interrupted, especially by a certain self-important colleague. Or maybe you get riled up when someone keeps asking you the same question over and over again. To help yourself remain calm in these situations, acknowledge your emotions and think through why you’re reacting the way you are. For example, you might get angry about being interrupted because it was a major problem at your last job or in a prior personal relationship. Don’t let those associations control you: Recognize what’s triggering you, and make a conscious decision to redirect your emotions. Then abstract yourself from the situation. The other person’s behavior feels personal, which is why it has the power to upset you. But what if it has nothing to do with you? Imagine if you were watching the situation happen to someone else. What would be the best way for them to respond?
Adapted from the Harvard Business Review Manager's Handbook
