The Management Tip of the Day from Harvard Business Review

 

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February 17, 2015 Set the Right Tone for a Feedback Conversation The first few moments of a feedback session are crucial. The initial signals you send out will influence the recipient's attitude throughout the rest of the conversation. There's no foolproof formula for a feedback discussion, but these principles will help: Sit without physical obstacles, such as tables or desks, between you. Adapt your communication style. For example, if the recipient is a very social person, spend a few minutes talking casually before starting the feedback session. Think of yourself as an experienced teacher: show confidence in your guidance, but don't be patronizing or judgmental. Consider the person's point of view and perspective. Try to understand who she is and how she wants to grow. Imagine yourself in her shoes. Consider what you would need to hear in the conversation in order to walk away feeling ready to change. Adapted from Giving Effective Feedback (20-Minute Manager Series).

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