No matter how hard you try, you’re likely to disappoint a colleague at some point. But what should you do if you’ve let something really important slip? Instead of hiding, address the problem right away, face to face, and preferably while the other person can still make a Plan B. If you’re supposed to deliver a report that you can’t get done, say something like, “I think I’m in over my head. Do you want me to keep plugging along? Are there other people who can help? Is there any flexibility with the deadline?” Don’t wait until your counterpart has no other options. Take ownership by admitting you made a mistake. Then provide an explanation, but don’t belabor it; a heartfelt “I’m sorry” can go a long way. Lay out a plan for how you’re going to make the situation right, and in the future be up front about what you can and can’t do.
Adapted from "How to Tell Your Colleague You Dropped the Ball," by Amy Gallo
