Weekly Hotlist: Earn Customer Loyalty Without Losing Your Shirt

Are you having trouble viewing this email? If so, click here to see it in a web browser. HOME   |   BLOGS   |   THE MAGAZINE   |   BOOKS   |   AUTHORS   |   STORE RSS   |   Mobile Earn Customer Loyalty Without Losing Your Shirt Rob Markey Don't just set your employees free to do "whatever it takes" to delight customers. COMMUNICATION I Won't Hire People Who Use Poor Grammar Kyle Wiens All applicants say they're detail-oriented. Make them prove it. Read more. STRATEGIC PLANNING Where the Next Wave of Urban Growth Will Spring Richard Dobbs and Jaana Remes Find the market hot spots for your product. Read more. INNOVATION Who Do You Want Your Customers to Become? Michael Schrage Innovators should also design better customers. Read more. There Is an I in Team: What Elite Athletes and Coaches Really Know About High Performance HBR Press Book We've all worked with one — a smart and immensely talented individual who brings enormous value to the organization. The problem? He's an awful teammate. How can we harness the talent of individual performers into a cohesive, productive team that creates overall value? Strengthen your understanding of the issues that permeate teams of high performers, and apply these new insights to your own work — giving you and your team an edge over the competition. COLLABORATION Most Organizations Still Fear Social Media Anthony J. Bradley and Mark P. McDonald How to build confidence and trust. Read more. SALES Entrepreneurs' Biggest Sales Mistakes Vincent (Vini) Onyemah, Martha Rivera, and Abdul Ali Interviews with 120 global start-ups reveal founders' regrets. Read more. BUSINESS EDUCATION Stephen R. Covey Taught Me Not to Be Like Him Greg McKeown We should not seek to emulate the masters, but to seek what they sought. Read more. GLOBAL BUSINESS Top 50 Ranking of China's Business Leaders Exposes Common Myths Xiaowei Rose Luo, Morten T. Hansen, Herminia Ibarra, and Urs Peyer What we have wrong about leaders in China. Read more. MANAGING PEOPLE What's Wrong With Your Sales Training Program Steve W. Martin Four critical elements that are commonly missing from today's sales training programs. Read more. ADVERTISEMENT MOST POPULAR The Best Sales Reps Avoid "Talkers" The Future Isn't About Mobile; It's About Mobility Act Bigger than You Are How Leaders Become Self-Aware Not Everyone Should Be a Social Entrepreneur COMMENT OF THE WEEK "There was a time when being pregnant was considered to be a blessing, a time of reflection and joyfulness. Now, it's a 'challenge'." posted by DAFFODIL20 ON "BEING PREGNANT IS THE LEAST OF MARISSA MAYER'S CHALLENGES" JOIN THE DISCUSSION ADVERTISEMENT Introducing HBR's Morning Advantage The Harvard Business Review Morning Advantage delivers the latest business ideas from beyond HBR.org directly to your inbox every morning — and it is free! Sign up today » UNSUBSCRIBE   |   UPDATE YOUR PROFILE   |   MORE EMAIL NEWSLETTERS   |   PRIVACY POLICY Was this email forwarded to you? If so, sign up to start receiving your own copy. ABOUT THIS MAILING LIST You have received this message because you subscribed to the "Weekly Hotlist" email newsletter from Harvard Business Review. If at any point you wish to remove yourself from this list, change your email address, or sign up for other email newsletters and alerts, please visit the Harvard Business Review Email Newsletter Preference Center. OPT OUT If you do not wish to receive any email messages from Harvard Business Review, click here. ADVERTISE WITH HBR This enewsletter is read by thousands of decision makers every week. Learn more about connecting your brand with this audience. Copyright © 2012 Harvard Business School Publishing, an affiliate of Harvard Business School. All rights reserved. Harvard Business Publishing | 60 Harvard Way | Boston, MA 02163 Customer Service: 800-545-7685 (+1-617-783-7600 outside the U.S. and Canada)