The Daily Stat: Call-Center Jobs Booming in Rural America

Are you having trouble viewing this email? If so, click here to see it in a web browser. HOME   |   BLOGS   |   THE MAGAZINE   |   BOOKS   |   AUTHORS   |   STORE RSS   |   Mobile JULY 30, 2012 Call-Center Jobs Booming in Rural America The U.S. business sector that provides corporate services such as document prep and call centers grew 41.2% in America's smallest cities from 1998-2006, but only 4.8% in the biggest urban areas, says Wen-Chi Liao of the National University of Singapore. Business-support jobs are thus shifting to lower-wage areas of the country as companies pursue cost savings. The sector is growing at about twice the rate of the broader economy, and at 780,000 employees (in 2006), it appears to be far larger than the number of U.S. services jobs that have been sent overseas (315,000 as of 2003). Source: Inshoring: The geographic fragmentation of production and inequality Share Today's Stat: FEATURED PRODUCT There Is an I in Team: What Elite Athletes and Coaches Really Know About High Performance HBR Press Book We've all worked with one — a smart and immensely talented individual who brings enormous value to the organization. The problem? He's an awful teammate. How can we harness the talent of individual performers into a cohesive, productive team that creates overall value? Strengthen your understanding of the issues that permeate teams of high performers, and apply these new insights to your own work — giving you and your team an edge over the competition. ADVERTISEMENT Follow the Stat: BEST SELLERS HBR's 10 Must Reads: The Essentials HBR's Must Reads Library Set Guide to Persuasive Presentations Guide to Better Business Writing Guide to Getting the Right Work Done PREVIOUS STATS Why You Should Sit with More People in the Lunchroom Gays Boost Home Prices in Liberal Areas, Depress Prices in Conservative Areas Thoughts of Organic Food Reduce Your Desire to Be Helpful Many Financial Pros Feel Pressure to Compromise Ethics The Color Red Makes You Push for a Better Deal Recovery in U.S. Benefits Men More than Women Firms with Politically Conservative Bosses Pay More Tax Cell-Phone Speeds Sink Dramatically at Sporting Events Even Though Ice Is Melting, Ships Balk at Crossing Arctic Cocaine Much Cheaper Now than 30 Years Ago Introducing HBR's Morning Advantage The Harvard Business Review Morning Advantage delivers the latest business ideas from beyond HBR.org directly to your inbox every morning — and it is free! Sign up today >> UNSUBSCRIBE   |   UPDATE YOUR PROFILE   |   MORE EMAIL NEWSLETTERS   |   PRIVACY POLICY Was this email forwarded to you? If so, sign up to start receiving your own copy. ABOUT THIS MAILING LIST You have received this message because you subscribed to the "The Daily Stat" email newsletter from Harvard Business Review. If at any point you wish to remove yourself from this list, change your email address, or sign up for other email newsletters and alerts, please visit the Harvard Business Review Email Newsletter Preference Center. OPT OUT If you do not wish to receive any email messages from Harvard Business Review, click here. ADVERTISE WITH HBR This enewsletter is read by thousands of decision makers every day. Learn more about connecting your brand with this audience. Copyright © 2012 Harvard Business School Publishing, an affiliate of Harvard Business School. All rights reserved. Harvard Business Publishing | 60 Harvard Way | Boston, MA 02163 Customer Service: 800-545-7685 (+1-617-783-7600 outside the U.S. and Canada)