Hotlist: How to Manage a Stubborn, Defensive, or Defiant Employee

Our most popular ideas and advice of the week.

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November 25, 2019 How to Manage a Stubborn, Defensive, or Defiant Employee By Liz Kislik First, figure out what is driving their negative behavior.

Creativity The Unexpected Benefits of Pursuing a Passion Outside of Work By Jon M. Jachimowicz, Joyce He, Julián Arango Studies show that it can be better for your engagement — and health. Education 6 Reasons Why Higher Education Needs to Be Disrupted By Tomas Chamorro-Premuzic, Becky Frankiewicz Success shouldn't depend on an expensive degree. Negotiations How to Deflect Difficult Questions in an Interview or Negotiation By Brad Bitterly, Maurice E. Schweitzer Research shows there can be costs to telling the truth, refusing to answer, and lying. Motivating people 3 Ways to Motivate Your Sales Team — Without Stressing Them Out By Scott Edinger Dialing up the pressure to hit the numbers isn't the answer. Race Why So Many Organizations Stay White By Victor Ray Understanding how race is historically and structurally built into the workplace. Sales What Is a Customer Success Manager? By Andris A. Zoltners, PK Sinha, Sally E. Lorimer It's the second-most promising sales job for 2019, according to a LinkedIn survey. Race Success Comes from Affirming Your Potential By Laura Morgan Roberts, Anthony J. Mayo How African-Americans can silence the naysayers and maximize opportunities at every career stage. Time management Getting Your Team to Do More Than Meet Deadlines By Charlotte Blank, Laura M. Giurge, Laurel Newman, Ashley Whillans Here's a system to help them set aside time for their most important work.

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