Thursday, March 29, 2018

The Management Tip of the Day from Harvard Business Review

March 29, 2018

Keep Team Communications Brief, but Make Sure They're Clear

We sometimes try to be efficient by using as few words as possible to communicate a message. But a one- or two-line email can waste everyone's time if colleagues have to decipher the meaning or write back to clarify next steps. Don't assume that others understand your shorthand. Take the time to communicate in a way that's ultra-clear, no matter what medium you're using (or how much of a hurry you're in). But don't go too far in the other direction, bombarding your team with messages in an effort to avoid any ambiguity. If you're clear in your original message, you shouldn't have to follow up. And definitely avoid abusing multiple channels. No one likes a colleague who texts or calls to ask if you've read their message.

Adapted from "How to Collaborate Effectively If Your Team Is Remote," by Erica Dhawan and Tomas Chamorro-Premuzic


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