It’s not a good idea to go into a tense conversation when you’re full of negative emotions. Before you get into the room, find a trusted colleague or friend who can listen to you complain. Say everything you feel about the situation — the good, the bad, and the ugly. Don’t hold back. It’s important to get this out so that you’re not suppressing your emotions, which could make the conversation even trickier. When you bottle up your feelings, you’re more likely to express them in unintended ways. Prevent your emotions from seeping out by voicing your frustrations ahead of time. Doing so will help you feel calm and centered when you’re having the discussion.
Adapted from the HBR Guide to Dealing with Conflict, by Amy Gallo
