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We’d like to think of data as neutral: Analysis just lays out the facts. But sometimes your analysis (and the story it tells) can upset a colleague or client. If you’re attacked for bringing hard truths to light, try to take the perspective of the person you’ve angered. Are they responding so forcefully because they really care about the outcome? However poorly delivered, is any of their criticism valid? Collect more data that addresses their concerns specifically — otherwise, you’ll just talk past each other. And try to view your challenger as an ally rather than as an opponent. Find a way to collaborate, because once you have their buy-in, they’ll be invested in the joint investigation. Then you can channel the energy that prompted their passionate response.
Adapted from "What to Do When Someone Angrily Challenges Your Data," by Jon M. Jachimowicz
