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August 22, 2016 The Best Salespeople Do What the Best Brands Do By Denise Lee Yohn They don't just sell products.

Employee retention Why People Quit Their Jobs Tech surveillance and social media monitoring point to new triggers. Motivating people The Dark Side of High Employee Engagement by Lewis Garrad, Tomas Chamorro-Premuzic Burnout, for one thing. Stress Millennials Are Actually Workaholics, According to Research by Sarah Green Carmichael And it's changing the way Americans take vacation. Marketing Use Big Data to Create Value for Customers, Not Just Target Them by Niraj Dawar Think beyond the next transaction. Managing people Why Is Micromanagement So Infectious? by Niko Canner, Ethan Bernstein Stop it before it spreads. Race The Organizational Reasons Police Departments Don't Change by Barbara Armacost "Rogue cops" are actually an institutional problem. Marketing What Airbnb Understands About Customers' "Jobs to Be Done" by Karen Dillon Not everyone wants to feel like a tourist. Giving feedback How to Make Feedback Feel Normal by Joseph Grenny A moving company's unusual approach to improving performance.

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