Organizations often focus only on deploying new technologies—and forget about adoption. Even among digital natives, adoption of things like enterprise tools often doesn't live up to lofty expectations. Here's how to better lead the transition to new, digital ways of working:
- Do fewer things better. You can't jump on every new technology. Focus on ones that will create real value—and that you believe you can execute.
- Plan and budget for adoption from the start. Communicate the value of adoption to your employees. Take into account the people, processes, and structural changes, and budget for training.
- Lead by example. Model the change you want to see happen. For instance, you can participate on digital platforms and experiment with new ways of collaborating and connecting with employees.
- Engage HR early. When relevant, encourage HR to take a leadership role in the transformation. It will be essential for them to adapt management and HR processes so the new practices get institutionalized.
Adapted from "
Convincing Employees to Use New Technology" by Didier Bonnet.
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