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September 06, 2016 How to Manage Managers By Amy Gallo Model the behavior you want to see.

Marketing An Emotional Connection Matters More than Customer Satisfaction by Alan Zorfas, Daniel Leemon Research shows you need to tap into deep, unspoken needs. Talent management Research: Millennials Can't Afford to Job Hop by Sylvia Ann Hewlett, Joan Snyder Kuhl They're ready to commit to their employers — and want the same in return. Communication How to Deal with an Office Soapboxer by Alicia Bassuk Even if that person is you. Entrepreneurship Being a Successful Entrepreneur Isn't Only About Having the Best Ideas by Andy Molinsky You have to know how to execute on them too. Marketing Extracting Insights from Vast Stores of Data by Rishad Tobaccowala, Sunil Gupta Here's how Amazon, Heineken, and BuzzFeed do it. Customers Know Your Customers' "Jobs to Be Done" by Clayton M. Christensen, Taddy Hall, Karen Dillon, David S. Duncan Is innovation inherently a hit-or-miss endeavor? Not if you understand why customers make the choices they do. Giving feedback The Gender Gap in Feedback and Self-Perception by Margarita Mayo A study of MBA students. Analytics The Reason So Many Analytics Efforts Fall Short by Chris McShea, Dan Oakley, Chris Mazzei They disrupt the balance of power in the C-suite.

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