The Management Tip of the Day from Harvard Business Review

Read online

April 27, 2018 During a Difficult Conversation, Own Your Perspective When you and a coworker are discussing a conflict you've been having, you might be tempted to launch into your account of the events, assuming that your counterpart should see things exactly the way you do. But that approach is unlikely to go over well. Instead, treat your opinion of what's happened as what it is: your perspective. Start sentences with "I," not "you." Say "I'm annoyed that this project is six months behind schedule," rather than "You've missed every deadline we've set." Even if you have valid criticisms of the other person, blaming or cornering them will shut down the conversation. And remember, you're almost certainly contributing to the dynamic as well. Acknowledging your role in the conflict will set a tone of accountability for both of you, making your counterpart more likely to own up to their missteps as well. Adapted from the HBR Guide to Dealing with Conflict, by Amy Gallo

ADVERTISEMENT

BEST SELLERS HBR's 10 Must Reads: The Essentials | HBR's 10 Must Reads Boxed Set | HBR Guide to Persuasive Presentations | HBR Guide to Better Business Writing | HBR Guide to Getting the Right Work Done

FEATURED PRODUCT The New Global Road Map By Pankaj Ghemawat What Globalization Now Means for Your Business Executives can no longer base their strategies on the assumption that globalization will continue to advance steadily. But how should they respond to the growing pressures against globalization? And what can businesses do to control their destinies in these times of uncertainty? In The New Global Road Map, Pankaj Ghemawat separates fact from fiction by giving readers a better understanding of the key trends affecting global business. He also explains how globalization levels around the world are changing, and where they are likely to go in the future. Using the most up-to-date data and analysis, Ghemawat dispels today's most dangerous myths and provides a clear view of the most critical issues facing policy makers in the years ahead. $35.00 Buy Now

FEATURED PRODUCT HBR Emotional Intelligence Boxed Set (6 Books) By Harvard Business Review, Daniel Goleman, Annie McKee, and Bill George Newly updated from HBR's Emotional Intelligence Series, this specially priced, six-volume boxed set includes Mindfulness, Resilience, Happiness, Empathy, and the new titles Influence and Persuasion and Authentic Leadership. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. $99.99 Buy Now

ADVERTISEMENT

HBR.ORG | TOPICS | THE MAGAZINE | BOOKS | CASES | STORE | SUBSCRIBE TO HBR UNSUBSCRIBE | MANAGE NEWSLETTER SUBSCRIPTIONS | NEWSLETTERS PRIVACY POLICY | CONTACT Copyright © 2018 Harvard Business School Publishing, an affiliate of Harvard Business School. All rights reserved. Harvard Business Publishing 60 Harvard Way Boston, MA 02163 CUSTOMER SERVICE: 800-988-0886 (US/Canada) 1-617-783-7500 (outside the U.S. and Canada)

from the new Data Analytics Collection from HBR BOOKS COLLECTIONS TOOLS CASE STUDIES SIGN IN Transform Your Company with Data-Driven Insights Most companies have massive amounts of data at their disposal yet fail to utilize it in any meaningful way. Big data and the analytics based on it promise to change virtually every industry and business function over the next decade. Learn how to use it to drive success at your company. An indispensable collection for anyone seeking to get control of their data—all at a savings of more than 20% off the individual component prices. The specially priced, three-volume Data Analytics Collection will enable you to leverage your data in key business decisions and processes with impressive results. The set includes Keeping Up with the Quants: Your Guide to Understanding and Using Analytics, Competing on Analytics, and HBR Guide to Data Analytics Basics for Managers Ebook + Tools. $89.99 LEARN MORE   An indispensable collection for anyone seeking to get control of their data—all at a savings of more than 20% off the individual component prices. Learn More About Each Item in the Collection Keeping Up with the Quants: Your Guide to Understanding and Using Analytics Develop the analytical skills you need right now to summarize data, find the meaning in it, and extract its value. Competing on Analytics Get the road map for becoming an analytical competitor, and create new strategies for your organization based on sophisticated analytics. With equal emphasis on both human and technological resources, this book reveals how even the most highly analytical companies can up their game. HBR Guide to Data Analytics Basics for Managers Ebook + Tools Learn how to work with your team to create business experiments, ask the right questions when analyzing data and speaking with data experts, and communicate your findings in a way that influences and persuades. With this new and expanded set, you'll get the revised edition of the Guide, featuring the bonus article "Data Scientist: The Sexiest Job of the 21st Century," along with a variety of tools that include videos, worksheets, a slide deck, and more. Discover More Collections Chart your path to management success with HBR's curated collections. SHOP NOW Purchasers are responsible for all shipping charges, duties, taxes, brokerage fees, and/or import fees imposed by the country of import. Please check with your customs office for details. Copyright © 2018 Harvard Business School Publishing. All rights reserved. Harvard Business Publishing is an affiliate of Harvard Business School. Harvard Business Publishing, 2‌0 Gu‌est S‌t., Su‌ite 7‌0‌0, Br‌ight‌on, M‌A 0‌2‌1‌3‌5 Unsubscribe Privacy Policy Contact Us

Prediction Machines: The Simple Economics of Artificial Intelligence

FIND TOP BOOKS         TRY OUR TOOLS         GO SHOPPING       Read online

New this month     Prediction Machines "What does AI mean for your business? Read this book to find out." — Hal Varian, Chief Economist at Google. Written by three eminent economists, Prediction Machines recasts the rise of AI as a drop in the cost of prediction and lifts the curtain on the AI-is-magic hype to show how different industries can benefit from it. The impact of AI will be profound, but as this new book shows, the economic framework for understanding it is surprisingly simple.     BUY NOW       Join HBR's Executive Book Club

Alive at Work Poll after poll has confirmed that an astonishing number of workers are disengaged from their work. How can we fix the problem? Daniel M. Cable, social psychologist and professor says that disengagement isn't a motivational problem, it's a biological one. In this bold, enlightening book, he takes us into the minds of workers and reveals the surprising secret to restoring their zest for work.     BUY NOW

Conscious Capitalism Field Guide You subscribe to the basic idea that business can do more than make money, but you're not sure how to act on that conviction or how to share it with the rest of your organization. The Conscious Capitalism Field Guide—the authoritative follow-up to the bestselling book Conscious Capitalism, by John Mackey, CEO of Whole Foods Market, and leadership expert Raj Sisodia—gives you the tools for sharing and implementing the principles of higher purpose and conscious business throughout your organization.     BUY NOW

HBR's exclusive tools   Harvard ManageMentor Premium Collection Build, broaden, and refresh your leadership and management skills with this hands-on, interactive online learning resource that addresses your most critical management challenges. Harvard ManageMentor Premium Collection includes 41 continuously updated topics, each with practical advice and immediately applicable tools for dealing with specific management issues. In each lesson, you'll learn the key management concepts with a mix of content, videos, infographics, and downloadable tools. You can then use the real-word scenarios, self-tests and assessments to measure your understanding. Save more than 70% off the individual component topics when you purchase full access to the Premium Collection. One-year single user license.     BUY NOW

Follow HBR       Unsubscribe   Privacy policy   Send us feedback     Copyright © 2018 Harvard Business School Publishing, an affiliate of Harvard Business School. All rights reserved. Harvard Business Publishing 20 Guest St, Suite 700 Brighton, MA 02135